Refund policy

We want you to love what you ordered. If something isn't right, we're here to help.

πŸ“¦ 14-Day Return Window

You have 14 days from the day you receive your order to request a return. Items must be:

  • Unused, unopened, and in their original packaging
  • With all tags attached (if applicable)
  • Accompanied by your order number or proof of purchase

Note for EU/UK customers: Under EU Consumer Rights Directive (2011/83/EU) and UK Consumer Contracts Regulations, you have a statutory 14-day cooling-off period from the day you receive your order β€” for any reason, no justification needed.

✨ How to Request a Return

  1. Email us at ddryr9681606@outlook.com within 14 days of receiving your order
  2. Include your order number and reason for the return
  3. We'll respond within 24–48 hours with return instructions

⚠️ Items sent back without first contacting us cannot be processed or refunded.

πŸ’• Hygiene & Opened Beauty Products

For health and safety reasons, we cannot accept returns of beauty products that have been opened, used, or had their seal broken. This applies to most cosmetics, skincare, and lip products.

βœ… Good news: Unopened items in their original sealed packaging can always be returned within 14 days.

🚚 Damaged or Wrong Items

Contact us within 48 hours of delivery at ddryr9681606@outlook.com with your order number, a photo, and a short description. We'll send a free replacement or issue a full refund.

πŸ›οΈ Items That Can't Be Returned

  • Sale items and items bought with a discount code over 30%
  • Gift cards
  • Used or opened beauty products

πŸ’Έ Refunds

Once we receive and inspect your return, we'll email you within 3 business days. If approved, your refund will be processed to your original payment method within 14 days.

πŸ”„ Exchanges

We don't process direct exchanges. Request a return on the original item and place a new order for the item you want.

πŸ“¬ Return Shipping

  • Standard return shipping is at your expense, unless the item arrived damaged or wrong
  • For damaged or incorrect orders: we provide a prepaid return label
  • We recommend using a tracked shipping method

Questions? Email us at ddryr9681606@outlook.com β€” we reply within 24–48 hours, Mon–Fri. πŸ’•