HOW CAN WE HELP?

You can cancel or modify your order within 1 hour of placing it. Contact us immediately at [email] with your order number, and we'll do our best to help before it ships.

Once your order ships, you'll receive a confirmation email with a tracking link. You can also log into your account to view your order history at any time.

Contact us as soon as possible at [email] with your order number and the correct address. If your order hasn't shipped yet, we'll update it for you.

Standard delivery takes 7–21 business days depending on your location. You'll receive a tracking number as soon as your order ships.

We ship across the EU, UK, and US. Shipping costs are calculated automatically at checkout based on your destination.

Yes! Free shipping on all orders over €55. For smaller orders, the cost is calculated at checkout.

Absolutely. Once your order is dispatched, you'll receive an email with a tracking number so you can follow it every step of the way.

We accept returns within 14 days of receiving your order. Items must be unused, unopened, and in their original packaging.

Email us at [email] with your order number and the reason for your return. We'll respond within 24–48 hours with the next steps.

We're so sorry! Take a photo of the damaged item and contact us at [email] — we'll arrange a replacement or full refund right away, at no cost to you.

Once we receive your return, refunds are processed within 5–10 business days back to your original payment method.

Most of our products are formulated with sensitive skin in mind. Full ingredient lists are available on each product page so you can check before buying.

Each product page includes detailed usage instructions. If you have specific questions, feel free to contact us at [email] — we're happy to help.

Most products are good for 12 months after opening. Look for the PAO (Period After Opening) symbol on the packaging — it shows the recommended use-by time.

Yes! Sign up for restock notifications on the product page, and we'll email you the moment it's back in stock.

We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay at checkout.

Yes — all transactions are fully encrypted and processed through secure payment providers. Your card details are never stored on our site.

Yes! We offer instalment options at checkout — split your purchase into easy payments over time.

This usually happens due to incorrect card details, insufficient funds, or your bank's security check. Try again or contact your bank for details.

No, guest checkout is available. But creating an account lets you track orders easily and saves your details for next time.

Click "Forgot Password" on the login page. You'll receive a reset link by email within minutes.

Log into your account and go to "Account Details" to update your name, email, or shipping address.

Click the "unsubscribe" link at the bottom of any email from us, or update your preferences in your account settings.